Cancellation policies
Each tour has one of three policies, shown before booking: no refunds, full refund until a set number of hours before the tour, or full refund until the tour starts.
If the guide cancels
Every guest gets a full refund automatically and an email.
Refund cases
If something went wrong, a guest can open a refund case from their booking page. The guide can offer a refund or explain. Unresolved cases can be escalated to CrowdSpeaker. Payouts for that booking wait until the case is resolved.
Full terms: Cancellation & Refunds.
Reporting a problem
Report an issue within 24 hours after the scheduled tour ends. Open your booking page from the confirmation email and open a refund case. If the guide doesn't resolve it, escalate the case to CrowdSpeaker from the same page.